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Legal Documents and
Consumer Information
Legal Documents
Television Services - Terms Of Service
Video services may not be used by any method that infringes any copyright, trademark, patent, trade secret, right of publicity or other proprietary rights of any third party.
The prohibited uses include, but are not limited to:
1. Unauthorized copying of copyrighted material;
2. Digitation and distribution of photographs from copyrighted sources;
3. Unauthorized tranmittal of copyrighted material;
4. Unauthorized sharing and copying of copyrighted music and movies.
Closed Captioning
To report an immediate technical issue regarding closed captioning, please contact Brandenburg Telephone Co. at:
PHONE: 270-422-2121 or 270-982-4466
Written closed captioning complaints may be sent to:
MAIL: BrandenburgTelephone Co.
Attn. Joe Lasley, Central Office Supervisor
200 Telco Drive Brandenburg, KY 40108
FAX: 270-351-4448
Consumer Information
N.E.C.A. Tariff Information
Copies of the National Exchange Carrier Association, Inc.
Interstate Access Service Tariffs:
NECA Tariff FCC No.3 - Special Construction
NECA Tariff FCC No.4 - Wire Center Information
NECA Tariff FCC No. 5 - Access Service
Tariffs are available for inspection at the following location:
National Exchange Carrier Association, Inc.
115 Perimeter Center Place, Suite 440 Atlanta, GA 30346
Identity Theft
BBTEL takes great pride in protecting customers against identity theft. Through methods of authentication, Brandenburg Telecom, LLC will strive to protect it's customers from being victims of identity theft.
Identity Theft Definition
Identity theft occurs when an unauthorized person wrongfully obtains and uses another person's personal information to commit fraud or deception, usually for economic gain.
There are two types of identity theft
"Account Takeover" occurs when an unauthorized person acquires existing credit account information and purchases products and services and charges the cost to the credit account. This type of fraud is typically discovered when the lawful owner of the account receives an account statement.
"Application Fraud" occurs when an unauthorized person uses SSN and other identifying information to open new accounts in the name associated with the identifying information. Victims are not likely to learn of application fraud for some time, because the monthly account statements are mailed to the address used by the imposter. In contrast, victims learn of account take over when they receive their monthly account statement.
Brandenburg Telephone Company will take practical steps to reduce the risk of both types of fraud.
What can you do?
Protect yourself from identity theft by keeping your personal information confidential. You may find more tips on protecting your identity by visiting the Federal Trade Commissions website on Identity Theft.
Statement of Nondiscrimination
Brandenburg Telephone Company is the recipient of Federal financial assistance from the U.S. Department of Agriculture (USDA). The USDA prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable , sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal or because all or part of an individual's income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audio tape, etc.) should contact USDA's TARGET center at (202) 720-2600 (voice and TDD). To file a complaint of discrimination, write to USDA, Director, Office of Civil Rights, 1400 Independence Ave. S.W, Washington, DC 20250-9410, or call (800) 795-3272 (voice), or (202) 720-7382 (TDD). USDA is an equal opportunity provider, employer, and lender.
Tariff Info for Kentucky Public Service Commission
The Kentucty Public Service Commisson (PSC) can be contacted at:
Kentucky Public Service Commission
P.O. Box 615
211 Sower Boulevard
Frankfort, Kentucty 40602-0615
Accessibility Statement
Brandenburg Communications is committed to making its electronic technologies accessible to individuals with disabilities.
Web Standards
This site was built using XHTML and Cascading Style Sheets (CSS), and confirms to accepted Web standards laid out by the World Wide Web Consortium (W3C). If anything on this website does not validate correctly or creates a problem for any user, please contact our office. We welcome your comments and try to provide widely accessible information for all visitors. The site will continually evolve based on industry best practices.
Adobe Acrobat PDF Files
Many of the documents on the website are in HTML or PHP formats. Those formats are generally accessible to people who use screen readers. PDF format is used to preserve the content and layout of our hard copy publications. People using screen-reading devices generally are unable to read documents directly in PDF format, unless they have an accessibility plug-in installed on their system along with Adobe Acrobat Reader. Any user requiring assistance with PDF files or any other aspects of our website is encouraged to contact our office. It is our desire to reduce or remove these PDF formatted documents from our website in future updates.
We Can Help
Some areas of the website may not be viewable. If you have any difficulty accessing content, have difficulty viewing a file on the website or notice any accessibility problems, contact our office. Brandenburg Communications will strive to provide the content you need in the format you require. We also welcome your questions about this accessibility statement.
Kentucky Relay
For everyone, including the thousands of people who are Deaf, Hard of Hearing, Deaf-Blind or Speech Disabled, Kentucky offers an important public service called Kentucky Relay. The State of Kentucky guarantees all citizens access to convenient, reliable options and services that enable them to communicate by telephone.
How does relay work?
Dial 711 from any phone in Kentucky or the appropriate toll-free number below to connect to Kentucky Relay. Give the Communication Assistant (CA) the area code and number you want to call. During a relay call, the CA will voice everything typed by the TTY user and type everything said by the telephone user.
Dial 7-1-1 OR
TTY: 1-800-648-6056
Voice: 1-800-648-6057
Speech to Speech: 1-888-244-6111
Spanish: 1-866-490-4403
Customer Service:
1-888-662-2406 TTY/Voice
CapTel ®
CapTel ® is ideal for people with some degree of hearing loss. CapTel ® works like any other telephone with one important addition: it displays every word the caller says throughout the entire conversation. Captel ® users can listen to the caller and read the captions on the display window.
How do I apply for specialized equipment?
The Kentucky Commission on the Deaf and Hard of Hearing (KCDHH) TTY Distribution Program offers amplified phones, TTYs, Voice Carry Over (VCO) phones, CapTel phones and other equipment free of charge to citizens who are Deaf or Hard of Hearing in Kentucky. For more information on the distribution program, call 1-800-372-2907 TTY/V.
To make a relay call using Hamilton Relay Internet, Hamilton Relay VRS or Hamilton Relay Wireless, visit
Lifeline Information
As part of its service offerings, Brandenburg Telephone Company offers Lifeline to assist qualifying low income individuals with the charges for their telephone service or broadband service. This program is a federal benefit and is part of the Federal Universal Service Fund program instituted by the Federal Communications Commission and overseen by the Universal Service Administration Company.
The Lifeline supported service offers a qualifying individual discounts to the costs of that individual's telephone service or broadband service. The current discount provided under the Company's Lifeline service is the Sum of up to $12.75 per month for each month that the customer qualifies. The program is limited to one benefit per household consisting of either wireline, wireless or broadband service. The lifeline discount may be applied to any residential local voice service or broadband service above 4 meg upstream / 1 meg downstream offered by Brandenburg Telephone. Long distance calling is not included and those rates are determined by the presubscribed long distance carrier chosen.
An individual must meet certain eligibility criteria such as receiving: Medicaid, SNAP Program, Federal Public Housing, Supplemental Security Income (SSI), Veterans Pension, and Survivors Benefit Program.
A customer may also qualify if their household income is at or below 135 percent of the Federal Poverty Guidelines. Household is defined as any individual or group of individuals who live together at the same address and share income and expenses.
Other terms and conditions apply. For example, customers who apply for Lifeline service must provide document(s) of above eligibility criteria for proof of qualification. Brandenburg Telephone Company will be required to verify the continuing accuracy of the qualifying information provided by those customers. Similarly, as long as a qualified individual agrees to toll blocking, that individual is not required to pay a deposit prior to our service being offered. Conditions in our current Local Tariff filed with the Kentucky PSC also apply. A complete set of terms for this program is available at Brandenburg Telephone Company Business Offices in Brandenburg (270-422-2121), Radcliff (270-351-4466) and Vine Grove (270-877-2113).
Consumers who willfully make false statements in order to obtain benefit can be punished by fine or imprisonment or can be barred from the program.